Issue: Unable to call
to Response Group agent.
Problem
Statement:
The Lync Server-enabled user account for the
Lync Server Response Group agent was assigned to a different SIP domain that is
registered with the Lync Server pool or server.
The update to the Lync Server Response Group agent SIP URI did not
occur in the Lync Server response groups that the Lync Server Response Group
agent is a member of.
Resolution:
Best thing you remove and add again agent
again. Follow the below steps to do same.
1.
Use the Lync Server Control
Panel to access the Response Groups menu option.
2.
On the Response Group
menu, click Group.
3.
Select the specific Lync
Server response group that the updated Response Group agent is a member of.
Note The Lync Server Response Group agent can belong to more than one
Lync Server response group.
4.
On the menu bar, click Edit
Details.
5.
Scroll down to locate the
original SIP URI for the Lync Server Response Group agent in the Agent
list.
6.
Select the specified Lync
Server Response Group agent, and then click the Remove option on the
menu bar.
7.
On the top-most menu bar,
click the Commit option.
8.
Repeat steps 3 and 4.
9.
Scroll down to locate the
Lync Server Response Group Agent list.
10.
Click Select on the
menu bar.
11.
In the Select Agents
dialog box, use the Find feature to locate the Lync Server -enabled user who
will be re-added to the selected Lync Server response group.
12.
Select the agent that has
the correct SIP URI, and then click OK.
13.
On the top-most menu bar,
click Commit.
14.
At the top of the Response
Group pane, click Refresh.
15.
Sign out and then sign back
in to the Lync clients that are experiencing the issue.
16.
Make a call to a Lync Server
Response Group agent from the Lync client contact list.
Thank you.
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