Configure delegates for call-forward and call-ringing on Lync 2010 and Lync 2013.

Configure delegates for call-forward and call-ringing on Lync 2010 and Lync 2013.

When you configure delegates you will see following notification. Notification: You were added as a delegate for... 

Recently one of client asked about delegate his Lync calls. Actually when the client is unable to attend call then they can delegate the same to other.

When client ‘Ram’ add user ‘Shyam’ as delegate, then in main window of user ‘Shyam’, you can see the notification you were added as a delegate for. Then ‘Shyam’ can answer the call on the behalf of ‘Ram’ when ‘Ram’ is away.

Resolution/ How you set delegation:

1.     1. Open Microsoft Lync 2010, click the Options button, and then click Call Forwarding. Or, click the down arrow beside the Phone icon at the bottom of the Lync window, and then click Call Forwarding Settings.

2.     2. In the Lync – Options dialog box, select either Forward my calls to or Simultaneously ring , and then choose My Delegates from the drop-down list in the selection that you chose. 

3.     3. Click Edit my delegate members.

4.     4. In the Delegates dialog box, type the name of the person that you want to be your delegate, click Add, and then click OK.

*To remove a delegate, again in the Delegates dialog box, check the box beside the listed delegate, click Remove, and then click OK.

Redirect a call as a delegate:

As a delegate, you can redirect the call to a published mobile number, or redirect the call to voice mail. To redirect the call, click Redirect in the incoming call alert, and then click Voice Mail or the desired number.

Answer a call on behalf of someone and then transfer:

Do either of the following to answer a call for someone and then transfer the call:

a.     Click the incoming call alert to answer the call, click the Transfer button, and then click the name or number of the person to whom you want to transfer the call.

b.     Answer the call, and then transfer it to the work phone of the person who you answered the call for, by pressing CTRL + 1.

Make a call as a delegate:

To make a call on behalf of someone else, do the following:

1.     Open Microsoft Lync 2010, find the contact you want to call, and, in your Contacts list or search results, point to the contact, and then click the arrow next to the Call menu.

2.     In the drop-down list at the top of the menu that appears, click the person for whom you’re making the call.

3.     Click the number you want to call, or click New Number to enter a new number.

Note: Lync 2010 communications software creates a group in the Contacts list named People I Manage Calls For, which contains the contacts who have made you their delegate.

Command Let:  you can change Delegation policy using Lync Power shell.

Set-CsVoicepolicy -EnableDelegation $false

You can see the Lync phone telephony Register settings using registry:

 Phone panel is related with registry key:

HKEY_CURRENT_USER\Software\Microsoft\Communicator\OCTelephonyMode

Thank you.